Contact Us
Need help choosing an accessory or checking an order? Email service@birchwhistle.com or use the contact form below.
Before you order
Tell us which product you are considering and the equipment you want to use it with. Please ask about any unlisted fit or specification before ordering; we will not infer compatibility from a photograph alone.
Order and delivery help
Include your order number and the email used at checkout. For delivery questions, include the latest tracking status. Never send payment card details, passwords or identity documents through this form.
Returns and product issues
Request a return within 30 days of receipt. Email us before sending anything back. For a damaged or wrong item, include a clear description and photographs by email. The return address is the company address below; see our Return Policy for steps and postage responsibilities.
Company & customer care
Hangzhou Xi'an Technology Co., Ltd.
Jia Bowen, Owner
Room A0027, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China